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The agile Change Management company

Re-imagining Change Management with digital technology

Our shared mission is to enable organisations with sustainable Change capabilities. And create value-centric supportive relationships beyond the training or technology.

INCREASE AND ACCELERATE OCM

By cost-effective skill-building

DELIVER MORE CHANGE - FASTER

With high user adoption levels

BUILD A CHANGE-READY ORGANISATION

With digital enablement

Virtual Change Management Certification

As business challenges evolve and develop, so do we.

Changefirst is led by Audra Proctor, who has over 27 years enabling organisations leaders and their teams to deliver complex Organisational Change. And an amazing, diverse team of highly experienced multi-industry Change Practitioners, Consultants, Coaches, Trainers, Technology Experts and trusted Strategic Partners.

We support global clients with the best combination of people-centred methods, digital enablement, expert facilitation and coaching, along with strategic insight to drive greater agility and adaptability during Change and Transformation.

Agility is about equipping an organisation to deliver Change - and deliver it successfully.

Audra Proctor

CEO

Meet the Senior team

John Capel

Senior Consultant

Mary Galbraith

Senior Consultant

Luz Olmos

Senior Consultant

Rick Charlton

Senior Consultant

Ian Roughsedge

Regional Partner AUS/NZ

Simone Costa

Regional Partner SA

Cordell Williams

Regional Partner Caribbean

Anthony Heapy

Senior DevOps Engineer

Maureen Graham

Customer Excellence

Nowadays there are so many potential risks which is why security is at the heart of everything we do.

Donna Imrie-Browne

Digital Product Development

Built on a strong research basis

We are an inquisitive bunch, blessed to be able to work in organisations and society in an area that is as relevant today as it was 40 years ago.

Our proprietary people-based Change methodology, products and services are all derived from a strong base of mixed research into the beliefs, attitudes, needs and situation of people during major change and transformation.

Our clients don’t want us to spend time re-inventing the wheel. Our strong research base means:

  • we can work fast, customise and create Change solutions from a proven and reliable source
  • with the strongest evidence, psychological methods and practical insight needed for critical business decisions

You can learn more about our research programme here.

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Our comprehensive body of best practices from the field - supported by relevant academic research - is captured in two ‘must reads’ about how:

  • best to plan and implement organisational change with people ‘front and centre’
  • to do that in a way that will not overwhelm an organisation
  • to ensure you build a repeatable internal capability
Clients consistently tell us how highly they value the action-learning aspect of our virtual and face-to-face training programmes.

Maureen Graham

Customer Success

Change Management for organisations, teams and Change professionals

Building and maintaining individual & team resilience to assimilate more Change

Managing people risks that can derail individual projects

Tracking and reporting change results across workstreams and projects

Understanding and managing the impact of excessive demand and change saturation across the organisation

Building sustainable internal change capabilities so expert teams and enterprises can control their transformation agenda

Our innovative use of technology means you can scale your Change Management initiatives. In 48 hours. Not 48 days.

Donna Imrie-Browne

Digital Product Development

Download a copy of our Agile eBook

Taking an agile approach to implementation is increasingly important in organisations but what are the implications are for Change Management?

Download a copy of our eBook to find out:

  • What exactly is agile – and what is driving the need for it?
  • What agile means for Change Management and how to adapt your approach to align with it
  • Why Enterprise Change Management is the key building block of Enterprise agility

At the forefront of digital change tools and applications since 1995

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1995

Risk assessment toolkit online

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2000

First on-demand e-learning programs

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2005

e-change launch (first online application)

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2011

Aligning training with digital application

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2015

Launch of Roadmap Pro®

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2019

Diagnostics Pro® toolkit

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2023

Organisational view of Change

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2024

PAI® Psychometric tool

A proven Change Management methodology like PCI® creates an environment of sustained change and ultimately increases project success rates.

Ian Roughsedge

Changefirst partner - Australia and New Zealand

We put data at the heart of our approach

With leaders and their Change and Project professionals.

There is a data-driven revolution taking place in business. And access to real-time people data is helping to move Change Management from a soft art to hard craft.

Our substantive Change Management database – with over 1,000,000 data points is one of – if not the largest - globally. It helps us to empower organisations with:

  • “real - time” checks on change progress
  • implementation Legacy data to improve planning for new initiatives
  • dashboard analytics to improve leaders and stakeholder engagement
  • industry benchmarks to strengthen decision - making

    The ability to analyse people-change risks and impacts across your teams, functions and geographies - in realtime – removes the guesswork from delivering change effectively.

    Simone Costa

    Changefirst Partner - Brazil

    Digital learning that scales quickly

    Organisations change when individuals and teams change. Because they are inspired and feel confident to embrace change - and the new ways of working it requires.

    Our on-demand approach to learning delivery quickly reaches employees who need to develop the skills to self-manage during major organisational Change.

    By building their resilience and personal adaptability which enables them to thrive at times of high disruption.

    To truly experience transformation we must change first. With Roadmap Pro® the ability to scale capability quickly is building cultures where change is everyone’s business.

    Cordell Williams

    Changefirst partner and facilitator - the Caribbean

    Interested in exploring our approach?

    If you are interested in finding out more about how we can help you implement change more effectively. Get in touch for a no-obligation discussion.